Last updated: 01.12.2025
1. Data Controller
Polished Lounge ID is the data controller for the personal information we process about our customers and website visitors.
Contact details:
Polished Lounge ID
Uluwatu St, Jimbaran, South Kuta, Badung Regency, Bali 80361
Email: info@polishedloungeid.com
Phone: 087876949660
If you have questions about how we process your personal data, you are welcome to contact us.
2. Website Visits
When you visit our website, we use cookies necessary for the site to function and to improve the user experience.
We also use tracking tools from Google and Meta for advertising and analytics.
You can manage cookie preferences in your browser settings.
3. Communication & Enquiries
When you contact us through our website, WhatsApp, social media, email, or phone, we process the information you provide so we can respond to your inquiry.
The information typically includes:
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Name
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Phone number
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Email address
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Message details (e.g., service interest)
We only keep the information as long as necessary to handle your request.
4. Customers & Bookings
To deliver booked services, we process basic customer information such as:
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Name
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Contact details
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Appointment details
We only retain this information for as long as needed for service delivery, accounting requirements, or legitimate business purposes.
5. Newsletter (If Applicable)
We only send newsletters or promotional messages if you have actively provided consent.
You can unsubscribe at any time.
6. Advertising & Tracking
We use the following platforms for marketing:
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Google Ads
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Meta Ads (Facebook & Instagram)
These platforms may collect data such as device information, IP address, and pages visited, based on your consent or browser settings.
This data helps us show relevant ads and measure campaign performance.
We do not sell or share your personal data with advertisers.
7. Data Storage & Technical Operation
Our website and forms may be hosted or managed by external service providers (e.g., website hosting or CRM providers).
These providers act only on our behalf and do not use your data for their own purposes.
8. Disclosure of Data
We do not share your personal data with anyone except:
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Service providers who help operate the website or booking system
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Advertising platforms (Google/Meta) through tracking tools
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When required by law
Your data is never sold or shared for unrelated purposes.
9. International Transfers
Because we use global service providers (such as Google and Meta), your data may be processed outside Indonesia.
We only use reputable providers with adequate security protections in place.
10. Data Security
We take appropriate technical and organisational measures to protect your data, including:
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Secure HTTPS encryption
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Access control
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Safe handling of customer records
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Staff awareness and confidentiality procedures
11. Your Rights
You have the right to:
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Request access to your personal data
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Correct inaccurate information
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Request deletion of your data (in certain cases)
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Withdraw consent (e.g., unsubscribe)
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Object to certain types of processing
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Contact us regarding any privacy concerns
Requests can be sent to info@polishedloungeid.com
12. Complaints
If you believe your data has been mishandled, you can contact us directly.
You may also file a complaint with the relevant Indonesian data-protection authority if available.
13. Updates to This Policy
We may update this Privacy Policy when necessary.
The latest version will always be available on our website.